Statement from East Suffolk Council regarding operations

Posted by Town Hall Staff 24 March 2020

East Suffolk Council is responding to the new measures, laid down by the Prime Minister, relating to COVID-19 and is taking steps to ensure critical services are maintained.

The Council’s Customer Services team is responding to urgent enquiries, however customers are encouraged wherever possible to seek information about services on

The Council’s operational partners, East Suffolk Norse are continuing to deliver waste collection, fly-tipping and cleaning services – however this will be constantly reviewed and services will be prioritised should staff capacity be reduced.

East Suffolk’s office-based staff are now working from home and are undertaking no face-to-face meetings. However teams which retain a public health & safety responsibility remain operational, albeit with a reduced capacity.

The Housing Team continues to manage a homelessness function and will carry out emergency repairs on council properties if the issue is urgent. Full social distancing procedures are being followed throughout.

East Suffolk’s Environmental Protection and Food & Safety teams will only respond to emergencies for the foreseeable future and our Building Control team will also deal with structural emergencies only where this is a safety risk to the public.

Cllr Steve Gallant, Leader of East Suffolk Council, said: “In these unprecedented times, we must follow the guidance laid down by the Government and I implore everyone in East Suffolk to pay heed to this incredibly important advice. Please stay home and save lives.

“We will however continue to deliver essential services to those who need us most and I would like to pay tribute to the hard work of our staff and partners who are putting the needs of other people first during this emergency.”