Possible interference to Freeview TV due to new 4G mobile services

Posted by Town Hall Staff 18 November 2016

Do the people you support watch Freeview TV (television through an aerial)?

The arrival of Fourth Generation (4G) mobile phone services in the Felixstowe area may cause interference with Freeview TV, leading to a loss of sound, blocky images, or loss of some or all TV channels and the people you support may turn to you for help and guidance

Only people watching Freeview TV will be affected while those who watch TV via cable or satellite are unlikely to experience any problems.

at800 is the organisation that has been set up to help overcome any problems. at800’s role is to ensure that viewers who rely on Freeview for TV can continue to receive it, or are offered a suitable alternative, when 4G mobile services at 800 MHz are activated in their area.

They will send a postcard to those households which they think may be affected, advising viewers that if they notice new interference to Freeview TV to contact them for help. If at800 believes the disruption might be due to 4G at 800 MHz, they can arrange for an at800 engineer to visit their home, at their expense.

Alternatively, they will send viewers an at800 approved filter to fit themselves, free of charge. The at800 filters block the 4G signals and enable viewers to carry on watching Freeview as normal. They are relatively small, need no batteries or external power supply, and will normally plug into the lead between the TV and the aerial. Each type of at800 filter has been tested to ensure it works correctly in the UK and all come with instructions on how to fit them.

To enable viewers to find out what support is available and how to access help, at800 have set up a Contact Centre. To get in touch, viewers should call                                     

0808 13 13 800 (Free from landlines and mobiles)

For more information, please visit www.at800.tv